Shipping & Returns


UK Delivery Options
Options can be selected on the checkout screen.

Royal Mail Standard First Class
- typically 1-2 working days delivery time.
Royal Mail say to allow up to 10 working days.

£1.75
Royal Mail First Class Recorded Delivery
- requires a signature on delivery & typically 1-2 working days delivery time.
Royal Mail say to allow up to 10 working days.

£2.75
Std Courier Delivery
2-4 day tracked service requires a signature on delivery.
£5.00
Royal Mail Special Delivery
Next Working Day Guaranteed
- orders need to be received by 3pm Mon-Fri.
Note: Heavy items may be switched to a next day courier service.
£7.75


Non-UK Delivery Options

Airmail (Europe) - Order less than £36.
Orders less than £10 for high postal risk countries.
Delivery time typically 5-10 working days.
Italian & Greek customers allow up to 6 weeks.
Orders over £36 are sent Tracked Airmail.
£3.49
Tracked Airmail (Europe) - Order £36 to £100.
Tracked service in most countries with a delivery time typically 3-5 working days
£8.49
Tracked Airmail (Europe) - Order greater than £100.
£15.00
Airmail (Rest of the World) - Order less than £30.
Delivery time typically 7-14 working days.
Orders over £30 are sent Tracked Airmail.
£4.99
Tracked Airmail (Rest of the World) - Order £30 to £100
Tracked service in most countries with a delivery time typically 5-10 working days
£8.99
Tracked Airmail (Rest of the World) - Order greater than £100.
£29.00

High postal risk is defined as high risk of excessive delivery delay or loss.
Current high risk countries - Italy, Greece, Netherlands.
Please be aware of your local customs limits as you will be responsible for any local tax
 and handling charges on orders exceeding this amount at the time of delivery.
We also reserve the right to refuse and refund any order.


Collection
You can place an order for collection from our premises in Solihull -
we will notify you by email when the order is ready for collection.
Please note that a small charge will be added as "postage" to cover the
payment handler's minimum transaction fee.
Collections can be made between 8am and 5pm Monday to Friday.

Returns
If you are within the EU you can return any purchased item for a full
refund if you notify us within 14 days of delivery.
Return the goods to the following address (also shown on your invoice):
Bitsbox
41 Warwick Road
Olton
Solihull
B92 7HS

and include a covering note stating the reason for return and the invoice number so we can
identify the order. The cost of return postage will be at your own expense.
The item must be unused and in a resaleable condition.
Please use the correct postage and get a certificate of posting to insure
against loss - these are free from the post office.
Once received, we will refund the cost of the goods, and if
you have cancelled the whole order, our standard delivery charge.
We will not refund the cost of premium or express delivery services.

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